This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

12/20/2008 Lancelot's Den

Our Commitment To Your Privacy: Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

As part of the order process, the following information is collected from shoppers: Name, Shipping/Billing Address, Email address, Phone number, Credit/Debit Card Information.

This information is used only to fill orders and to contact you if we have questions.

We have a strong commitment to the security of your data. We will never sell or share your information with anyone.

If you have additional questions, you may contact us by sending an e-mail to customerservice@lancelotsden.com



Shipping:

We ship USPS for most items with a shipping weight of 2lbs. or less, and for many International Shipments when it is the least expensive shipping method. We ship UPS Ground for most shipments over 2lbs. Faster shipping methods and services are available on request for an additional cost. All prices are FOB from our warehouse in Greenville, SC. All Shipping Costs are the responsibility of the customer! Most Orders are shipped within 2 Business days after a cleared payment is received.

In the case of overpayment on shipping charges, likely due to UPS calculations, we routinely refund excessive shipping costs after checkout. Please email us for any questions regarding shipping!!

Returns: All Returns must be shipped within 10 days of the date it was received. Misused, Shipping Damaged Items or used items will not be accepted for return. All return items must be shipped in the Original Packaging and properly packed to prevent damage. All non-defective products must be returned within 10 days of the date of invoice, and are subject to a 25% Restocking Fee. All defective products will be accepted for repair or replacement only if they are returned within 10 days as stated above. All returns must be in original saleable condition, 100% complete, with all packaging material, manuals, and accessories. A Repair/Replacement Fee will be assessed to all authorized returns received incomplete or damaged, or may be refused at our discretion. Shipping costs are not refundable. If a returned is found to be defective we will reimburse normal ground shipping in the USA only.

International Customers: We DO ship internationally anywhere in the world. Please contact us for the shipping cost. We DO NOT accept Checks or Money Orders from outside the USA. The customer is responsible for any and all customs fees or other related costs. The customer assumes the responsibility for knowing what can be legally imported into his/her country. LancelotsDen.com is not responsible for any items seized or rejected by customs. All shipping costs are non-refundable.